STORE - 6 Doncaster Road, Balwyn North, Victoria AUSTRALIA 3104 PHONE 03 9859 9859
TRADING HOURS - Mon. Wed. Thu. Fri. Sat. - OPEN 10 AM - 5 PM | CLOSED - Tue. Sun.

Ordering Information | Shipping & Payment | How to Order | Postage & Delivery | How to Pay - made in Harmony | Harmony Beads Online

ORDERING INFORMATION



HOW TO ORDER
Our ONLINE SHOP allows you to select and purchase from our wide range of products in an online catalogue and shopping cart format.

To place an order, simply browse through the product categories and add items to cart by selecting any options listed, entering the quantity you require and then pressing the “ADD TO CART” BASKET button. Your selection will be added to your Shopping Cart at the top right corner of the page. You can choose make changes and alter your cart by clicking the EDIT YOUR CART button.

Once you have finished shopping, click “CHECK OUT” to display your cart and begin the check out process. A Personal Details Form will appear. Please fill in all the required fields with your details including Billing and Shipping Addresses; then select SHIPPING OPTION.

Please Confirm the contents of your order, then select the PAYMENT OPTION you wish to pay with. You have the option of including any notes or messages in the field provided, then if you agree to our Terms and Conditions, tick the box and press SUBMIT.

Your order will immediately come through to us and you will receive a copy of the Order Confirmation Email. Your order will be processed once the payment has been received and cleared.


SHIPPING OPTIONS



You can choose from the following shipping options:

FREE SHIPPING FOR ALL ORDERS OVER $75*
otherwise FLAT RATE AUS POSTAGE OF $6


All of the goods in each order will be checked and examined before packing and dispatch to ensure that they are in good condition and are not damaged or with defects.
We accept no responsibility for parcel that are delayed, lost or damaged by Australia Post.
*Australian Domestic Orders only.

IN-STORE PICK UP
You can choose to Pick Up your order from our Retail Store located at 6 Doncaster Road, Balwyn North VIC 3104.

PAYMENT OPTIONS


We accept the following payment options.

1. PAYPAL
PayPal payments are accepted. You can also pay with your credit card using the PayPal platform: VISA, MASTERCARD and AMERICAN EXPRESS

2. (A) PHONE CREDIT CARD
Pay by Credit Card over the Phone: VISA, MASTERCARD and AMERICAN EXPRESS Accepted. We will be in touch with you via phone call to process the payment. Your card details are entered directly into our Banking Terminal in-store and never stored or pass to a third party.

(B) DIRECT DEPOSIT

If you wish to pay by Direct Deposit, please transfer the amount payable into our account along with YOUR NAME in the transfer description. Please contact us as soon as you have completed the deposit and we will dispatch your order. We will contact you with the details for Direct Bank Transfer.

3. PAY IN-STORE
You can pay In-Store: (Cash, EFTPOS Savings/Cheque, Credit Cards) if you choose to Pick Up your order from our Retail Store located at 6 Doncaster Road, Balwyn North VIC 3104. We will notify you once your order is ready to be picked up in-store.

ADDITIONAL INFORMATION


CURRENCY
All prices are shown in Australian Dollars AUD$.

GST FOR ALL AUSTRALIAN ORDERS
10% GST (Goods & Services Tax) is included in all the prices listed on the website.

GST ON INTERNATIONAL ORDERS
The total price of your order will include 10% GST at checkout. However, this will be deducted when your international order is processed and your credit card is charged.

PRODUCT DESCRIPTION
Harmony Beads / made in Harmony and its associates attempt to be as accurate as possible in. However, we do not warrant that descriptions or other content of this site is accurate, complete, reliable or error-free. If a product offered by Harmony Beads itself is not as described, your sole remedy is to return it in unused condition. Please see our "Returns | Exchanges" page.

COLOURS
Please note that colours may vary slightly from those displayed by your monitor.
We do not guarantee the colour-fastness of any products. If unsure, please contact us to speak to our staff regarding product use.

SIZES
Please note that sizes shown on the website are NOT TO SCALE. Dimensions of products are given where possible - please refer to them for more accurate judgement.

PACKAGES
Please take note of the packaging quantities which may apply to various products. For example, a product may be listed as “Package of 10 pcs" which means that when you select 1 in the QTY box, you will be receiving a package of 10 pieces of the chosen item. If a package quantity is shown, this will be the minimum purchase quantity for online orders and must be ordered in increments of this specific unit.

WE RESERVE THE RIGHT:
- to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
- to change/fix/update any content of the website including prices, images, product range etc at anytime.
- that all orders are subject to availability of stock.

INTERNATIONAL ORDERS
Please contact us if you wish to place an international order.

RETURNS & EXCHANGES


Our staff members take great care in inspecting and checking the quality of all items of each order, ensuring they are in perfect condition before they are dispatched. We also package each parcel carefully to prevent any unfortunate damages or breakages from happening.

If you are not completely satisfied with the goods you receive, you may return goods for exchange, providing that the following conditions are met:

- Faulty* products will be replaced free of charge.
- Returns must be received by us WITHIN 14 DAYS of receiving goods.
- Items must be in the original condition** that we sent to you; and where appropriate, in its original packaging.
- Partial returns will not be accepted. (i.e., you cannot return portion of a packet or strands of beads)
- If returning goods result in your unreturned portion to fall below the discount level(s), then the discount(s) received will not apply.
- We charge a re-stocking fee of 20% of the value of the returned items based on what you paid; and depending on the circumstances, if you received a discount at the point of purchase, the discounted price will be considered the return value.
- All Sale and/or Discounted items are non-returnable.

REFUND POLICY
We DO NOT give refunds UNLESS the goods was faulty* originally; or the goods do not fit with the description which you purchased.
A refund (less re-stocking fee) will be given if your order was paid by credit card. Otherwise, we can only issue a credit note.

Please Note:
* Harmony Beads reserves the right to assess the condition of the returned products.
** We cannot accept responsibility for any damages or defects caused by the postal/delivery system or process. No exchange / refund will be given if returned items are damaged in the post when you return them.

RETURNING GOODS BY POST
Please return goods
WITHIN 7 DAYS, in original state, with the original tax invoice/receipt as proof of purchase. Please attach a note or send us an email with the reason for returning. Please note that we do not exchange for 'change of mind' of purchase. The goods must not have been opened and used/worn.

Please Post to:

Returns/Exchanges
Harmony Beads / Harmony Beads
4 Doncaster Road,
Balwyn North 3104
Victoria, Australia



TERMS | CONDITIONS


USE OF THIS WEBSITE
You agree to only use the Website for purposes permitted by these Terms and Conditions. You are responsible for all equipment and software used to access the Website.
You must not:
- use the Website directly or indirectly for any activity which breaches any laws, infringes a third party's rights, is unlawful, or breaches these Terms and Conditions;
- use the Website directly or indirectly to post or transmit any information or material unlawfully, or which is obscene, indecent, uses offensive language, defames, abuses, harasses, stalks, threatens, menaces, offends or restricts any person, or which prevents any other user from using or enjoying the Website;
- use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email or any other duplicative or unsolicited messages (commercial or otherwise);
- attempt to gain unauthorised access to the Website or use another person's name, registration account or password;
- create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message;
- tamper with, hinder the operation of or make unauthorised modifications to the Website;
- knowingly transmit any virus or other disabling feature to the Website;
- advertise or offer to sell or buy any goods or services on the Website; or
- collect information about others, including email addresses, without their consent.
The Website may contain links to external websites. Those websites are not part of the Website and, unless otherwise indicated, are not under our control. We have no responsibility for the contents of any linked websites and you access them at your own risk.
We may monitor, review, retain and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process or governmental request.

TERMINATION
We may suspend, terminate or limit your access to the Website, effective immediately, if, in our reasonable opinion, you breach any of these Terms and Conditions.
We may at any time suspend, limit or terminate:
- any service provided on the Website; or
- all access and use of the Website.

REGISTRATION & ELECTRONIC COMMUNICATIONS
When you visit this Website, order any goods from this Website or send emails to us, you are communicating with us electronically.
By registering your contact details, you consent to being contacted directly by us either by phone or electronic message (or by other electronic messaging means) without your further prior written consent, unless you advise us that you do not wish to be contacted. Please be aware, that we will require this information (including your contact information) to enable us to complete your purchase of our goods. By registering with us you are expressly consenting to such use of your data. You cannot register without giving this consent. You can, however, use those parts of our website that do not require registration.
Once registered, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer; and you agree to accept responsibility for all activities that occur under your account or password.
If you are under 18, you must obtain the consent of a parent or legal guardian before you disclose any personal information or make any purchase from this Website. Harmony Beads and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

MINIMUM ORDER REQUIREMENT
Please note that we have a minimum order amount of $10. (This does not include postage)

CURRENCY
All prices are shown in Australian Dollars AUD$.

INTERNATIONAL ORDERS & GST (Australian Goods and Services Tax)
- Our website prices include the Australian GST of 10%.
- International customers (goods shipped to countries outside of Australia) will have the GST component deducted from their order.

PRODUCT DESCRIPTIONS
made in Harmony | Harmony Beads and its associates attempt to be as accurate as possible. However, Harmony Beads does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Harmony Beads itself is not as described, your sole remedy is to return it in unused condition.

COLOURS
Please note that colours may vary slightly from those displayed by your monitor.
We do not guarantee the colour-fastness of any products. If unsure, please contact us to speak to our staff regarding product use.

SIZES
Please note that sizes shown on the website are NOT TO SCALE. Dimensions of products are given where possible - please refer to them for more accurate judgement.

PACKAGES
Please take note of the packaging quantities which may apply to various products. For example, a product may be listed in "Package of 10 pcs" which means that when you select 1 in the QTY box, you will be receiving a package of 10 pieces of the chosen item. If a package quantity is shown, this will be the minimum purchase quantity for online orders and must be ordered in increments of this specific unit.

WE RESERVE THE RIGHT:
- to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
- to change/fix/update any content of the website including prices, images, product range etc at anytime.
- that all orders are subject to availability of stock


PRIVACY NOTICE


PRIVACY COMMITMENT
We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff members are employed on the basis that they will protect information about you. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements to treat information collected as confidential.

YOUR PRIVACY IS IMPORTANT
At Harmony Beads, we respect your privacy, and any details you provide us will never be passed onto third parties.

PERSONAL INFORMATION
We recognise that everyone's privacy of personal information is important. Therefore at Harmony Beads, any personal information collected is minimal, private, safe. We will only access any personal information when it is required, on a 'need-to-know' basis in order to conduct our business transaction with you - and you only.
Your personal information is collected to enable us:
- to process and dispatch your orders and/or
- to inform you of special promotions, sales & events, shop/product news and any events or changes to the Harmony Beads business that may be of interest to you. (Please note that you have the right and can choose to not receive any of the information listed)

CREDIT CARD DETAILS
Your Credit Card details are collected solely for the purpose of payment transactions with your permission and are not stored in any form and never passed onto a third party.

ACCESS AND CONTROL OF YOUR DETAILS
-by contacting us at anytime on 03 9859 9859 or email: sales@harmonybeads.com.au

INQUIRIES CONCERNING PRIVACY MATTERS
If you have any feedback, concerns or inquiries regarding our Privacy Policy, please contact us:

Harmony Beads / made in Harmony
4 Doncaster Road,
Balwyn North 3104
Victoria, Australia

email: sales@harmonybeads.com.au

OUR BUSINESS REGISTRATION
SHENGCO PTY. LTD. (T/A made in Harmony / Harmony Beads)
ACN:
164 492 620
ABN:
20 164 492 620