RETAIL SHOP - 6 Doncaster Road, Balwyn North, Victoria AUSTRALIA 3104
TRADING HOURS - Mon. Wed. Thu. Fri. Sat. - OPEN 10 AM - 5 PM | CLOSED - Tue. Sun.
Phone - 03 9859 9859 - Email - sales@harmonybeads.com.au
Ordering Information | Shipping & Payment | How to Order | Postage & Delivery | How to Pay - made in Harmony | Harmony Beads Online

POSTAGE INFORMATION 
Standard Postage Information for all Australian Orders:
$6.50 for purchase total under $30
$9.00 for purchase total between $30 - under $99
FREE POSTAGE for all purchase total of $99 or more
 
POSTAGE OPTIONS
- All deliveries within Australia is sent via Australia Post
- Express Post delivery for urgent orders can be arranged by contacting us via phone or email. Higher Express Postage costs will apply.
In-Store Pickup 
You can enjoy the peace of mind knowing that your items are reserved for you by paying for your order and select “In-Store Pickup” option at the checkout when ordering. You can pick up your order from our 
Balwyn North store at any time during our Trading Hours
International Orders
All international orders are sent via Australia Post. Shipping costs vary depending on size, weight and destination. Please contact us via email (sales@harmonybeads.com.au) or phone (+613 98599859) for shipping quote.
*Overseas customers please note: You may be responsible for additional importing fees, duties and taxes. Please be aware of your country’s importing rules and regulations.
PAYMENT OPTIONS
We accept the following payment options:
1. PayPal
paypallogolong 
2. Credit card phone payment by calling us on +613 9859 9859. We accept VISA, MASTER CARD or AMEX. (No surcharge applied)
3. Direct Deposit Name: Shengco Pty Ltd BSB: 063-155 ACC: 1029 4105
4. Store Gift Card (Available for In-Store Purchases Only)
5. EFTPOS + Cash (Available for In-Store Purchases Only)
 
CURRENCY  All prices shown are in AUD$
TAXES 10% GST is included for all Australian orders No GST on International orders. 
SIZES & DIMENSIONS Please note that images of products are not to scale. Please refer to the sizing / dimensions provided in the product descriptions. Please contact us if that information is unavailable or unclear. 
COLOURS Please note that colours will vary from screen to screen and although we try to depict the products' colours as close as possible with our product images, it will not be exact.
PACKAGING With all of our product parcels, we inspect each item's conditions before we dispatch them. We try and package the goods with as much protection / wrapping as possible to avoid breakages and mark any fragile parcels clearly. However, we cannot guarantee any breakages or damages caused by couriers and postal services. If you have any issues with your parcel being damaged in transit, please take a few photos and contact us immediately to discuss returns and claims.  
WE RESERVE THE RIGHT: - to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received. - to change/fix/update any content of the website including prices, images, product range etc at anytime. - that all orders are subject to availability of stock
 
RETURNS & EXCHANGES
Change of Mind Returns Harmony Beads is happy to exchange an item purchased from us, but we do not give cash refund for change of mind reasons. Any returns or exchanges must be within 14 days of receiving your goods, and at the discretion of Harmony Beads. Proof of purchase must be presented. 
Items should be returned to us in a good and re-saleable condition with all labels and original packing intact. All postage costs associated with the exchange are the responsibility of the customer. We do not give cash refunds, but are happy to issue a store credit for approved exchanges or returns.
 
Faulty Returns 
Please email us if you have a claim for a faulty item within a reasonable amount of time from receiving the item. We may require images of the faulty item, and may even request for the item to be returned back to us for inspection. If we then determine the good is faulty or damaged through no fault of the customer, we will replace or refund the cost of the item, excluding delivery costs. If we replace the item, Harmony Beads will cover the cost of reshipping to you.